Frequently Asked Questions (FAQ)

1. Can I order from Ice Interiors online and then collect from my local store?

We do not currently sell any items online, all items can be purchase directly at our store: 218 Bradford Rd  Batley, West Yorkshire WF17 6JF

 

3. Can I purchase goods from overseas?

No - Currently Ice Interiors only provides our goods and services to mainland UK and Highland residents. Therefore payments made in store must be made with a card that is registered to a mainland UK billing address. If this changes in the future we will update the website accordingly. Please note: Ice Interiors reserve the right to refuse/reject orders where a purchase has been made using a card that is not UK registered, or any orders from outside of mainland UK. We apologise for any inconvenience this may cause.

4. What payment methods are available?

We accept payment by MasterCard, Visa, Switch and most other major credit/debit cards and also AMEX. We also accept cash or cheque, please note if paying by cheque it has to be cleared funds before goods are released. All orders must be paid for in full before any goods are delivered.

5. What's the best way to care for my Ice Interiors furniture?

As we use many different materials and finishes there are different ways of caring for each product. To keep your furniture in good condition and to ensure maximum longevity, you will need to follow the care instructions provided with each individual item. These instructions are included inside the packaging.

6. If I have problems assembling my furniture what should I do?

You can email us directly at batley@iceinteriors.co.uk for full details, or alternitavely you can call the store and speak to one of our sales assistants.

7. Should I consider measurements before purchasing my furniture?

When purchasing any furniture or made to order items it is always important to measure the relevant space correctly. If you are purchasing furniture then we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy. It is customers responsibility to ensure that the items ordered are of suitable size for the intended space and access into the property.

 

9. Cancellations or changes to my order?

Should an in stock accessory item, purchased in store be unwanted then it may be returned within 14 days of purchase for a credit note or exchange. Goods must be accompanied with a valid receipt and returned to the store. Any item that has been ordered with a customer order number cannot be returned. Ex Display items are non returnable. Your statutory rights are not affected.

 

11. Will I get an order confirmation?

Yes – you will be given a copy of your order, please keep this as a copy of your receipt.

12. How will I receive my Ice Interiors Furniture order?

The approximate lead times are stated on the product listings and can vary, in stock items can be collected from the store or sent via recorded delivery and usually takes 1-2 working days to arrive, a confirmation will be sent to the customer to advise on delivery time.

13. What if I am not in when you deliver?

If you or a nominated recipient are not available on the agreed date you will need to contact us via the contact form to organise a re-delivery. This will incur a delivery charge that must be paid in full before the re-delivery can take place. Please see the Terms and Conditions of Sale for furniture orders for more details.

14. What if only part of my order has arrived?

If you have ordered more than one item or you have not received all the packs for your furniture, please e-mail our customer service team at batley@iceinteriors.co.uk

15. What if my order arrives damaged or faulty?

If you order arrives damaged you should write this on the delivery note you will be asked to sign by our home delivery partners. You should then contact our customer service team at batley@iceinteriors.co.uk within 7 days of receipt of your order.

16. What if I receive an incorrect item?

If you have received an incorrect item and did not notice the error before the home delivery team have left your property you should contact our customer service team at batley@iceinteriors.co.uk